Xfinity Payment Extension: How to Set Up a Payment Arrangement

Payment arrangements allow you to pay off a past-due balance on a convenient date while allowing you to continue enjoying your Xfinity services.

Set Up a Payment Arrangement for Your Xfinity Balance


In these challenging times, it’s understandable that you may need some flexibility with your Xfinity bill payment. Xfinity offers options for setting up payment arrangements to help you manage your past-due balance. This article will guide you through the process of setting up a payment arrangement with Xfinity.

Steps to Set Up a Payment Arrangement

To set up a payment arrangement for your Xfinity balance, follow these steps:

  1. Contact Xfinity Customer Support: Reach out to Xfinity Customer Support to discuss your situation and request a payment arrangement. You can contact them through various channels, such as phone, online chat, or the Xfinity My Account app.

  2. Explain Your Circumstances: Clearly explain your current situation and why you need a payment extension. Xfinity understands that unexpected events can occur, and they may be willing to work with you to find a suitable solution.

  3. Provide Necessary Information: Be prepared to provide any required information, such as your account details, the amount you can pay, and the date by which you can make the payment. This will help Xfinity assess your situation and determine the best payment arrangement for you.

  4. Negotiate a Payment Plan: Work with the Xfinity representative to negotiate a payment plan that fits your financial situation. They may offer options such as spreading out your payments over a certain period or deferring a portion of your balance to a later date.

  5. Review and Confirm: Carefully review the terms of the payment arrangement proposed by Xfinity. Make sure you understand the payment schedule, any associated fees or interest, and the consequences of non-payment.

  6. Agree to the Payment Arrangement: Once you are satisfied with the terms, confirm your agreement to the payment arrangement. This may involve providing your consent verbally or electronically.

  7. Follow the Payment Schedule: Stick to the agreed-upon payment schedule to avoid any disruptions to your Xfinity services. Make sure to mark the due dates on your calendar and set reminders to ensure timely payments.

Additional Considerations

Here are a few additional points to keep in mind when setting up a payment arrangement with Xfinity:

  • Communication is Key: It’s crucial to communicate with Xfinity as soon as you anticipate difficulty in paying your bill. The earlier you reach out, the more likely they will be able to assist you.

  • Explore Other Assistance Programs: In addition to payment arrangements, Xfinity may have other assistance programs available, especially during challenging times like the COVID-19 pandemic. It’s worth inquiring about any special programs or discounts that may be applicable to your situation.

  • Stay Informed: Regularly check Xfinity’s website or contact their customer support for any updates or changes to their payment arrangement policies. Being informed will help you navigate the process more effectively.


If you find yourself in a situation where you need a payment extension for your Xfinity bill, don’t hesitate to reach out to Xfinity Customer Support. By explaining your circumstances and working with them to set up a payment arrangement, you can find a solution that allows you to manage your past-due balance while maintaining your Xfinity services.

Learn more:

  1. Set Up a Payment Arrangement for Your Xfinity Balance – Xfinity Support
  2. How To Set Up an Installment Plan for a Past-Due Balance – Xfinity Support
  3. ‎Need an extension on my bill due to covid 19. | Xfinity Community Forum

How To Set Up an Installment Plan for a Past


Can you request a payment extension with Xfinity?

If you need more time to pay your past due balance – and if you’re eligible for our flexible payment options – you’ll see a card when you sign in to your Xfinity account with the option to chat with us. To set up a payment arrangement with Xfinity Assistant, click Chat for options.

Does Xfinity have a payment grace period?

There is a grace period between the due date and the cycle date, the day the bill prints. That can be found at the top of your billing statement. I’ll be happy to check your account to confirm your grace period as well if you’d like? Could you please send our team a direct message with your full name and full address?

Does Xfinity Cable do payment arrangements?

Your account may be eligible for a payment arrangement. Payment arrangements can be made using My Account, the Xfinity Assistant, or our automated voice response system.

Does Xfinity have a hardship program?

Xfinity is proud to participate in the Affordable Connectivity Program (ACP), which provides qualified households with a credit of up to $30/mo towards internet and mobile services. Am I eligible?

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