Understanding Verizon Promise to Pay

Can’t pay your bill on time? Setting up a payment arrangement to pay part of your bill or to set a future payment date can help you avoid service

Payment arrangements & promise to pay FAQs


Verizon Promise to Pay is a feature that allows Verizon customers to make arrangements to pay their past due account balance. It provides flexibility in managing payments and helps customers avoid late fees, collections activity, and service interruption. Let’s explore the details of Verizon Promise to Pay and how it works.

Payment Arrangement Options

Verizon offers two types of payment arrangements:

  1. Schedule a Payment: This option allows customers to set a future-dated payment to be automatically deducted from their chosen payment method (debit card, credit card, or check). Customers can schedule a date to pay part or all of their account balance. Additionally, they can choose to split the payment into two parts, paying once today and selecting a future date for the remaining balance [1].

  2. Promise to Pay: With this option, customers choose a specific date to make their payment but do not schedule any automatic deductions. It is the customer’s responsibility to return and make the payment on the chosen date. Similar to the split arrangement, customers can also make a two-part promise to pay, dividing their balance into two payments on different dates [1].

Eligibility and Limitations

Not all customers may be eligible for a two-part payment arrangement or promise to pay. The availability of these options depends on the customer’s account history with Verizon [1].

It’s important to note that making a payment arrangement does not restore service if it has already been interrupted due to non-payment. If the arrangement is made after the service interruption, the past due amount must be paid to restore the service [3].

Setting Up a Payment Arrangement

Verizon provides an easy way to set up a payment arrangement through the My Verizon app. Customers can access the Payment Arrangements page and follow the instructions to schedule a payment or make a promise to pay [1].

Benefits and Considerations

Verizon Promise to Pay offers several benefits to customers:

  • Flexibility: Customers can choose the payment date that works best for them, allowing them to manage their finances effectively.
  • Avoiding Late Fees: By making a payment arrangement, customers can avoid incurring late fees on their overdue balance.
  • Preventing Service Interruption: While it may not restore service if it has already been interrupted, making a payment arrangement can help prevent future service interruptions.

However, it’s important to keep in mind the following considerations:

  • Timely Payment: Customers must ensure they make the payment on the agreed-upon date to avoid any negative consequences.
  • Eligibility: The availability of payment arrangement options may vary based on the customer’s account history.


Verizon Promise to Pay provides customers with options to manage their past due account balance effectively. Whether through scheduling a payment or making a promise to pay, customers can avoid late fees and potential service interruptions. It’s essential to understand the eligibility requirements and ensure timely payment to fully benefit from this feature.

Learn more:

  1. Payment arrangements & promise to pay FAQs
  2. My Verizon app – Pay Bill / Manage Bill Settings
  3. Community Forums – Promise to pay – Verizon Community

My Verizon app


How does Verizon promise to pay work?

Promise to pay: Setting up a promise to pay is when you choose a date to pay us but you don’t schedule any automatic payments. It’s up to you to come back and pay us on the date that you chose. You can: Promise to pay part or all of your account balance by a certain date.

Will Verizon cut my service after promise to pay?

As when an arrangement is made when the bill is already past due it will not prevent an interruption: After your bill due date: You can still set up a payment arrangement. However, any time you go past your due date without payment you might not avoid late fees, collections activity and/or service interruption.

Will Verizon give you an extension on your bill?

If your account is eligible, you can schedule a Payment Arrangement to protect your services from possible interruption if your payment won’t reach us by the due date on your bill. By scheduling a Payment Arrangement you’ll be allowed extra time to pay the balance due.

How many days late before Verizon shuts off phone?

Individual line customers We have the right to send you a service disconnection notice if your payment of Verizon charges and/or charges for other companies are not received 25 days from the date of your bill.

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