If you’re unable to pay your Verizon bill, it’s important to take action as soon as possible to avoid any negative consequences. The first thing you should do is call Verizon’s customer care at 611 on your phone. Explain your situation to the representative and have them review your bill to see if any fees can be waived or if there are any mistakes.
There are several common causes of large Verizon bills, such as pro-ration fees when you first start service, activation fees that you may have already paid in store, and device payment plans (DPPs) that are spread out over 24 months. If you’ve recently signed up for service or purchased a new phone, be sure to carefully review your bill to ensure that you understand all of the charges.
If you signed up for service or purchased a new phone at an indirect store, be aware that these stores may not disclose all of Verizon’s fees and may trick you into thinking that the cost of your phone is lower than it actually is. To avoid this, ask if the store is a direct or indirect store and always get your SIM card from a direct store, as indirect stores often charge up to $45 for this service.
If you do find that you’ve been charged fees that you don’t understand or that you think are incorrect, don’t hesitate to ask the customer care representative for a credit. However, keep in mind that you only have 14 days from the date of purchase to return items or cancel a line of service on contract. After this time, it may be difficult to get a credit unless a supervisor agrees to do a rolling bill credit every month.
In addition to reviewing your bill and asking for credits, it’s also important to turn off the “bill to account” function, which allows users to make purchases through apps and stores that will be charged to your account. This is especially important if you have children on your account. If you have an account manager, be sure to trust them and keep a close eye on your bill to ensure that no unauthorized purchases are made.
Finally, ask the customer care representative to check for “phantom lines” on your account. These are dummy lines that stores set up to activate devices, but they should be disconnected once the device is on the proper line. If a phantom line is not disconnected, it can result in additional charges on your bill.
If you can’t pay your Verizon bill, the best thing to do is call customer care as soon as possible and have them review your bill for any mistakes or fees that can be waived.
Please note : If you can’t pay your Verizon bill, you have a few options to avoid disconnection and collection fees. You can try negotiating with Verizon’s customer care to waive fees or adjust your plan to a more affordable rate. You can also switch to a different carrier if you find a better deal, but be aware that you may have to pay an early termination fee and any outstanding device balances on your final invoice. If you refuse to pay your Verizon bill, the company can disconnect your service and send the outstanding balance to collections, which can damage your credit score.