How to Pay a Disconnected Verizon Account

Sign in to a disconnected mobile account. Your ten-digit mobile number. Last name on the bill account. Five-digit billing zip code. Continue.

Sign in to a disconnected mobile account

https://secure.verizon.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=

If you have a disconnected Verizon account and need to pay your final bill, there are a few options available to you. Here’s a step-by-step guide on how to pay a disconnected Verizon account:

1. Check Your Billing Options

Before making a payment, it’s important to understand your billing options. Verizon offers various methods to pay your bill, including online payment, through the My Fios app, or by mail. You can also set up a payment arrangement if you’re unable to pay the full amount immediately [2].

2. Pay Online or through the My Fios App

To pay your final bill online, follow these steps:

Visit the Verizon website or open the My Fios app.
Log in to your Verizon account using your username and password.
Navigate to the billing section or the “Pay Bill” option.
Enter the necessary payment details, such as your payment method and amount.
Review the payment information and submit your payment.

3. Pay by Mail

If you prefer to pay by mail, you can send a check or money order to the address provided on your final bill. Make sure to include your account number on the payment to ensure it is properly credited to your account.

4. Set Up a Payment Arrangement

If you’re unable to pay your final bill in full, you may be eligible to set up a payment arrangement. This allows you to make smaller payments over a specified period of time, ensuring your service remains active until the balance is paid off. Contact Verizon customer service to discuss your options and set up a payment arrangement [2].

5. Retrieve Your Account Number

If you’re having trouble accessing your account to make a payment, you may need to retrieve your account number. Contact Verizon customer service and provide them with the necessary information to verify your identity. They will be able to assist you in retrieving your account number so you can make the payment [3].

Remember, it’s important to pay your final bill promptly to avoid any late fees or potential collections actions. If you have any further questions or need assistance, don’t hesitate to reach out to Verizon customer service for support.

Learn more:

Paying your Verizon mobile bill FAQs

FAQ

What happens when Verizon disconnects your account?

If a line is automatically disconnected, it may cause the plan cost for your remaining lines to change. Device Payment agreement balance due: If you allow the line to disconnect and it has an active device payment agreement, the remaining balance of that agreement may come due on your next bill.

Can you pay a Verizon bill with just the phone number?

Pay online without a My Verizon account

Once you’re on the site, just follow these steps: Enter the billing zip code and either your Verizon cell phone number or Verizon account number. If you’re trying to pay a bill on a disconnected account you will need the account number and the zip code.

How can I make a one time payment to Verizon?

Make a One-Time Payment

From a web browser, sign in to My Verizon. To make the payment without signing in, select Make a one-time payment from the sign in page then follow the on-screen instructions.

How do I access My Verizon account after switching carriers?

Access Verizon Cloud After Leaving Verizon

In order to access content from the old Verizon Cloud account, you must enter the User ID that was created while the mobile number still belonged to Verizon. If you don’t remember your Cloud user info, see Retrieve Cloud Credentials.